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Frequently Asked Questions

First time riding the bus? 

 Let us walk you through the basics! Call our office at 541-440-6500 for assistance.

How to ride a UTrans bus 

Arrive at your stop a few minutes early. We have bus stop signs or shelters in most places throughout our system. As an added help to the drivers, please flag the bus (raise your hand straight up in the air) as it approaches. When it is dark, please carry a flashlight for your safety and added visibility. Signs on the top front of the bus above the windshield tell you the name of the route. Please refer to the system map for detailed maps and schedules. (see above)

Exact Fare 

Since our drivers carry no change, we ask that you have the exact fare ready as you board. If you need to transfer to continue your trip to your destination, our drivers will be happy to provide a transfer when you arrive at the transfer stop. Transfers cannot be used for the return trip.

Senior and disabled seating 

Out of consideration for our senior and disabled riders, please leave the seats in the forward section of the bus available.


For areas that do not have bus stop signs, you can “flagstop” the bus. To request a “flagstop”, please wait for the bus at a pre-approved flagstop location where you can easily be seen by the driver, and in an area the bus can safely pull to the curb without blocking traffic. As the bus approaches, make sure to signal to the driver by raising your hand straight up in the air. Please wait for the bus to make a complete stop and open the front door.

During your trip 

Refrain from smoking and littering on the bus. No food or drinks for consumption. Please see Bus Rules for a complete list of rules.

Pets and Service Animals 

Service animals are welcome!

UTrans permits service animals to accompany individuals with disabilities in vehicles and into facilities. A service animal is defined as any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.

UTrans may refuse to transport service animals that are deemed to pose a direct threat to the health or safety of drivers or other riders, create a seriously disruptive atmosphere, or are otherwise not under the rider’s control.
For example, a rider with a service dog is responsible for ensuring the dog does not bite the driver or other riders. Conversely, a dog that barks occasionally would likely not be considered out of the owner’s control.

Animals, other than service animals, must be kept in an approved pet carrier.

Completing your trip 

As the bus approaches your stop, signal the driver that you want off by pulling the cord located above or along the windows. Please allow the driver plenty of notice, at least two blocks, so that they may make a smooth, safe stop.

Park and Ride 

There are numerous informal park and rides in each of the communities we serve. Please contact the Umpqua Transit office at (541) 440-6500 to help you find the one nearest you.